At FurryVerse, customer satisfaction is our top priority. If you’re not completely happy with your purchase, please review our policy below.
📅 Timeframe to Request a Return
You have 7 calendar days from the date of delivery to request a return or refund.
✅ Eligibility Conditions
We accept returns only if:
- The product arrived damaged, defective, or incorrect.
- No more than 7 days have passed since delivery.
- The product has not been used, washed, or altered.
- You provide proof of the issue (photos or video) and your order number.
❌ We do not accept returns in the following cases:
- Change of mind after purchase.
- Incorrect shipping address provided by the customer.
- Delays outside our control (customs, holidays, shipping carriers).
- Discounted or promotional items (unless defective).
🔁 Return Process
- Email us at befurryverse@gmail.com with the subject: “Return + Order Number”.
- Attach photos or a video of the defective or incorrect item.
- Our team will evaluate your case within 48 hours.
- If approved, we’ll issue a refund or send a free replacement.
💰 Refunds
Once approved, your refund will be automatically processed to your original payment method. Processing time may vary depending on your bank or payment platform (typically 5–10 business days).
❗Important
We do not accept physical returns due to the nature of our business. All processes are handled digitally.