Welcome to our FAQ section. Here we answer the most common questions about orders, shipping, payments, and customer support.
🚚 Shipping & Delivery Times
Where are the products shipped from?
We work with international suppliers, so orders are shipped directly from their warehouses (mainly in Asia, Europe, or the U.S.).
How long does delivery take?
Orders typically arrive within 7 to 21 business days, depending on the country and the product. In some cases, it may take longer due to customs or holidays.
How much does shipping cost?
We offer free shipping on most of our products. If a product has additional shipping costs, it will be clearly shown at checkout.
Can I track my order?
Yes. Once your product is shipped, we’ll send a tracking number to your email so you can follow your order.
🛒 Orders & Purchases
How do I place an order?
Just select the product you like, choose your options (color, size, quantity), click “Add to Cart,” then “Checkout.”
Can I change or cancel my order?
You can change or cancel your order within the first 12 hours. Please contact us as soon as possible at [soporte@tuempresa.com].
If I ordered multiple items, will they arrive together?
Not always. To speed up delivery, items may ship separately if they come from different warehouses.
💳 Payments & Security
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and other local payment options depending on your country.
Is it safe to shop on your site?
Yes. Our website uses SSL encryption to protect your data, and all payments are processed through secure platforms.
🔁 Returns, Exchanges & Refunds
Can I return a product?
Yes, if your item arrives damaged or is not what you ordered, you can request a return within 7 days of receiving it. See our [Refund Policy].
How do I request a refund?
Email us at [soporte@tuempresa.com] with your order number, a description of the issue, and photo or video evidence. We’ll review your case and reply within 24–72 hours.
📦 Other Questions
Where are you located?
We operate as an online store with global suppliers and digital support. Our customer service base is in Cali, Colombia.
Do you offer personalized support?
Yes. Our team is available to help via email and social media from Monday to Friday.
❓ Didn’t find what you were looking for?
Feel free to contact us directly through our Contact Page or email us at befurryverse@gmail.com. We’ll be happy to help.